November 24, 2025
The holiday season can be overwhelming without technology adding to the chaos. Customers are rushing to complete last-minute tasks, employees are balancing family commitments, and everyone's expectations are sky high. The last thing you want is to upset anyone due to avoidable technical glitches.
Consider this your essential Holiday Tech Etiquette Guide—because nobody wants to be the business that spoils someone's day.
1. Update Your Online Business Hours Before Receiving That Frustrated Call
Imagine a customer rushing across town during their lunch break, relying on Google's hours, only to find your doors closed and lights off. Congrats, you've unintentionally created a frustrated customer.
Make sure to update:
- Your Google Business Profile—this is crucial!
- Facebook, Instagram, Yelp, and any platforms where customers look you up
- Your website banner with clear holiday hours
- Apple Maps—yes, many customers still use it
Try this friendly note: "Happy Holidays! We will be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. We'll resume regular hours Monday morning—probably with a turkey hangover but ready to assist!"
2. Craft Warm, Human Out-of-Office Replies That Don't Sound Robotic
Taking time off? Don't leave your customers stuck in email limbo wondering if you vanished for the holidays. A well-written auto-reply acts like a courteous greeter—professional yet personal.
Example auto-reply: "Thanks for your message! Our office is closed from Nov. 28 to Dec. 1 for Thanksgiving. We'll get back to you as soon as we're back and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a wonderful holiday season!"
3. Keep Your "Out of Office" Messages Simple—No Need to Share Your Travel Plans
Keep it straightforward. Customers don't need to hear about your Aunt Carol in Denver, your manager's Cancún trip, or Bob's adventurous "Friendsgiving" outings.
Beyond oversharing, too many personal details could pose security risks. Stick to key info like dates, response times, and alternative contacts. Save vacation tales for your social media.
4. Test Your Phone Systems Early So They Don't Test Your Customers' Patience
Holiday callers are often rushed and stressed. Ensure your voicemail message matches your actual hours and doesn't send callers on a frustrating chase.
Pro tip: Dial your own number to double-check. You might be surprised how many businesses still have outdated recordings from years ago.
Suggested voicemail: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent matters, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Before Customers Panic
If your business involves shipping, make sure to broadcast cut-off dates early and prominently. Post "order by" deadlines on your website and send reminder emails to customers.
Nothing causes more frustration than delayed packages and unmet expectations—no one wants to explain why a birthday or anniversary gift will arrive late.
Summary: Clear Communication, Thoughtful Tech Use = Satisfied Customers = Thriving Business
Holiday technology etiquette is straightforward: set transparent expectations, communicate warmly and clearly, and respect your customers' time. These simple steps can avoid many headaches and keep your business glowing with goodwill.
Remember, the goal isn't just to dodge problems—it's about making your customers feel valued even when you're away.
Ready to keep your systems sleek and your customer experience top-notch this holiday season? Contact us at (918) 770-9150 or click here to book your free 15-Minute Discovery Call. Let's explore easy ways to keep everything running smoothly so you can enjoy some well-earned time off.
